退款政策

Refund and Return Policy

Please review this policy carefully before placing an order.

Exchanges

Product exchanges are not available under any circumstances.

Return Eligibility

All returns require prior written approval from TRAB before any item is sent back.

Defective, damaged, incorrect, missing, or not-as-described items may be eligible for a return, refund, replacement, or other remedy after review.

Non-defective returns are accepted in the following cases:
• An incorrect item was shipped
• An item is missing
• The item received does not match the order details or product description

Returns must meet all of the following conditions:
• The return request must be submitted within 7 days of delivery
• The item must be unused, unworn, and in original condition
• The item must have all original tags attached
• The item must be returned in its original packaging where applicable
• Proof of purchase, such as an order confirmation or packing slip, must be provided
• A Return Authorization (RA) number must be issued by TRAB before the item is returned

Meeting these conditions does not automatically make a return eligible for approval. Each return request is reviewed based on the reason for return and the condition of the item.

How to Request a Return

Please contact us before returning any item.

Email: info@trab.com.au

Please include:
• Your order number
• The item you wish to return
• The reason for your return request
• Clear photos if the item is faulty, damaged, incorrect, or does not match the product description

Return Authorization (RA)
If your return request is approved, you will receive a Return Authorization (RA) number and return instructions.

Please do not send any item back without prior written approval and an RA number.

Return Shipping

For approved returns involving defective, damaged, incorrect, missing, or not-as-described items, TRAB will cover reasonable return shipping costs by prepaid label or reimbursement where applicable.

For any approved goodwill return or other return accepted outside the standard eligibility criteria, the customer is responsible for the cost of returning the item to the return address provided by TRAB unless otherwise confirmed in writing.

The shipping fee paid at checkout is a customer shipping rate and may not reflect TRAB’s full domestic and international fulfilment costs. Original shipping charges and any fulfilment costs already incurred are not refundable for goodwill or change-of-mind returns unless otherwise agreed in writing.

If a return requires shipment to an overseas location, TRAB will provide the relevant instructions and estimated shipping costs before the return is authorised. The customer will not be required to incur any additional international return cost without prior written agreement.

We strongly recommend using a trackable shipping method. TRAB is not responsible for return parcels lost or damaged in transit when the return shipping is arranged by the customer.

No restocking fee applies to approved returns.

Refund Processing

Returned items are inspected upon receipt.

You will be notified by email once your return is received and reviewed.

If approved, refunds are issued to the original payment method.

Refunds are processed within 10 days after inspection approval.

Contact Information

  • Phone: +61 435 397 396
  • Email: info@trab.com.au
  • Address:
    101 Waterloo Rd, Unit 2010A
    Macquarie Park NSW 2113
    Australia

Support Hours:
Monday to Friday, 09:00 AM – 05:00 PM

Company Information

  • Company Name: TRAB
  • ABN: 606 558 050 87