退款政策

Refund and Return Policy

Please review this policy carefully before placing an order.

Exchanges

We do not offer exchanges for change of mind, incorrect size selection, fit, style, colour, or personal preference.

Where required by applicable consumer law, defective, damaged, incorrect, or not-as-described items may be eligible for a replacement, refund, or other remedy.

Return Eligibility

All returns require prior written approval from TRAB before any item is sent back, except where otherwise required by applicable law.

Defective, damaged, incorrect, missing, or not-as-described items may be eligible for a return, refund, replacement, or other remedy after review.

Change-of-mind returns are not accepted.
This includes, but is not limited to:
• Incorrect size selection
• The item does not fit as expected
• Style or colour preference
• Material feel, thickness, weight, or texture
• The item is not as expected but matches the product ordered and product description
• The customer no longer wants or needs the item

For approved voluntary returns, items must meet all of the following conditions:
• The return request must be submitted within 7 days of delivery
• The item must be unused, unworn, and in original condition
• All original tags must remain attached
• The item must be returned in its original packaging where applicable
• Proof of purchase must be provided
• A Return Authorization (RA) number must be issued by TRAB before the item is returned

Meeting these conditions does not automatically make a return eligible for approval. Each request is reviewed based on the reason for return and the condition of the item.

The 7-day return request period does not limit any rights or remedies that cannot legally be excluded under applicable consumer law.

Import Duties, Taxes & Refused Deliveries

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country. These charges are the responsibility of the recipient unless otherwise stated at checkout.

For orders shipped to Japan, this may include Japanese customs duty, consumption tax, and postal or customs handling fees.

If a customer refuses delivery, fails to collect a parcel, or a parcel is returned because applicable import duties, taxes, or customs-related charges were not paid, the order will be treated as a refused or unclaimed delivery and not as a defective-product return.

Any eligible refund will only be considered after the parcel has been returned to TRAB and inspected. Original shipping charges, return-to-sender costs, customs charges, carrier fees, and any other costs actually incurred by TRAB may be deducted from the refundable amount where permitted by applicable law.

If these costs equal or exceed the refundable amount, no refund will be issued.

Import duties, taxes, or customs-related charges paid directly to customs authorities, postal operators, or other third parties are not refundable by TRAB.

How to Request a Return

Please contact us before returning any item.

Email: info@trab.com.au

Please include:
• Your order number
• The item concerned
• The reason for your return request
• Clear photos if the item is faulty, damaged, incorrect, or does not match the product description

Return Authorization (RA)
If your return request is approved, you will receive a Return Authorization (RA) number and return instructions.

Please do not send any item back without prior written approval and an RA number, except where the parcel is automatically returned by the carrier or postal service.

Return Shipping

For approved returns involving defective, damaged, incorrect, or not-as-described items, TRAB will cover reasonable return shipping costs by prepaid label or reimbursement where applicable.

For any approved goodwill or voluntary return outside the above cases, return shipping costs are the customer’s responsibility unless otherwise confirmed in writing by TRAB.

Original shipping charges are not refundable for voluntary, refused, or unclaimed returns unless otherwise required by applicable law or agreed in writing by TRAB.

If an international return requires shipment to an overseas location, TRAB will provide the relevant return instructions before the return is authorised.

We strongly recommend using a trackable shipping method. TRAB is not responsible for return parcels lost or damaged in transit when return shipping is arranged by the customer.

No restocking fee applies to approved returns.

Refund Processing

Returned items are inspected upon receipt.

You will be notified by email once your return has been received and reviewed.

If approved, refunds are issued to the original payment method.

Refunds are processed within 10 days after inspection approval. Additional processing time by your bank or payment provider may apply.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Contact Information

  • Phone: +61 435 397 396
  • Email: info@trab.com.au
  • Address:
    101 Waterloo Rd, Unit 2010A
    Macquarie Park NSW 2113
    Australia

Support Hours:
Monday to Friday, 09:00 AM – 05:00 PM

Company Information

  • Company Name: TRAB
  • ABN: 606 558 050 87