服务条款

OVERVIEW

Welcome to TRAB! The terms “we”, “us” and “our” refer to TRAB. TRAB operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). TRAB is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy: https://trab.com.au/policies/privacy-policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colours or product appearance may differ depending on the device, display, and settings you use to access the store.

We do not warrant that the appearance or quality of any products or services purchased by you will exactly match how they appear on your screen, subject to any rights or remedies available under applicable consumer law.

All descriptions of products are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. TRAB reserves the right to accept or decline your order for any lawful reason at its discretion.

Your order is not accepted until TRAB confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as TRAB may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases and any returns or refunds are subject to our Refund and Return Policy, subject to any rights that cannot legally be excluded under applicable consumer law: https://trab.com.au/policies/refund-policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorised commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation.

All prices are inclusive of GST where applicable unless stated otherwise.

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the recipient unless otherwise stated at checkout.

Prices displayed in our online stores may differ from prices offered by physical stores, third-party retailers, or other online platforms.

We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you where necessary.

You represent and warrant that:
(i) the payment information you provide is true, correct, and complete;
(ii) you are authorised to use the payment method provided;
(iii) charges incurred by you will be honoured by your payment provider; and
(iv) you will pay all charges properly disclosed and payable in connection with your order.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, postal authorities, or events outside our reasonable control.

Shipping fees cover delivery only and do not include import duties, taxes, customs clearance fees, or other customs-related charges unless otherwise stated at checkout.

If a shipment is refused, unclaimed, or returned because applicable import duties, taxes, or customs-related charges are not paid, any return or refund will be handled in accordance with our Refund and Return Policy.

Shipping methods, rates, destinations, and estimated delivery times are governed by our Shipping Policy: https://trab.com.au/policies/shipping-policy.

Risk of loss passes to you when the order is delivered, except where otherwise required under applicable consumer law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by TRAB, its affiliates, or licensors and are protected by applicable Australian and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, or other intellectual property right of TRAB, Shopify, or any third party. All rights not expressly granted are reserved by TRAB.

TRAB’s names, logos, product and service names, designs, and slogans are trademarks of TRAB or its affiliates or licensors. You must not use such trademarks without prior written permission from TRAB.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing through the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.

To the extent permitted by law, we shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the relevant third-party provider offers those tools.

We may also offer new features, tools, or resources through the Services in the future. Such features will be deemed part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

To the extent permitted by law, we are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content provided by third parties.

Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

TRAB is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made through our store are transactions directly between you and TRAB.

By using the Services, you acknowledge that Shopify is not responsible for the sale of products between you and TRAB, except to the extent otherwise required by law or applicable Shopify services.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy: https://trab.com.au/policies/privacy-policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than your country of residence, where necessary to provide the Services.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for purposes connected with operating, improving, and promoting our Services.

You represent and warrant that:
(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with your Feedback where required; and
(iii) your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback unless otherwise required by law.

We may monitor, edit, or remove Feedback that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene, infringes intellectual property rights, or otherwise violates these Terms.

You are solely responsible for Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information contained in the Services may include typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where necessary.

Where permitted by applicable law, we may cancel or modify an order where a genuine pricing, availability, or other material error has occurred. Where an order is cancelled after payment, any applicable refund will be provided.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate applicable laws, regulations, rules, or ordinances;
(c) to infringe our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, threaten, defame, or harm any person;
(e) to transmit false or misleading information;
(f) to upload, transmit, or distribute unlawful or harmful content;
(g) to send unauthorised advertising, spam, junk mail, chain letters, or similar solicitations;
(h) to impersonate any person or entity; or
(i) to engage in conduct that materially interferes with another person's use of the Services or exposes TRAB, Shopify, or other users to liability.

You also agree not to:
(a) upload or transmit viruses or malicious code;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorisation;
(c) unlawfully collect or track the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape the Services where prohibited;
(e) interfere with or circumvent security features of the Services.

We reserve the right to suspend, disable, or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 14 - TERMINATION

We may terminate or suspend your access to the Services where permitted by law, including where you breach these Terms.

You will remain liable for any amounts properly due and payable up to the date of termination.

The following sections will continue to apply following termination where relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Nothing in these Terms limits, excludes, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer law, including the Australian Consumer Law where applicable.

The information presented through the Services is made available for general information purposes. While we make reasonable efforts to keep such information accurate and current, we do not warrant that all information will always be complete, error-free, or suitable for every purpose.

To the extent permitted by law, any reliance you place on general information provided through the Services is at your own risk.

EXCEPT AS EXPRESSLY STATED BY TRAB OR REQUIRED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY

To the extent permitted by law and subject to any rights or remedies that cannot lawfully be excluded under applicable consumer law:

TRAB, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, or loss of data, arising out of or relating to your use of the Services or products purchased through the Services, except where such liability cannot legally be excluded.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless TRAB, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims payable to a third party arising from:
(1) your material breach of these Terms or the policies incorporated by reference;
(2) your violation of applicable law or the rights of a third party; or
(3) unlawful or unauthorised use of the Services.

Your obligations under this section apply only to the extent permitted by applicable law.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be deemed severed from these Terms.

Such determination will not affect the validity or enforceability of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies or operating rules posted by us in relation to the Services, constitute the agreement between you and TRAB concerning your use of the Services.

These Terms supersede prior agreements, communications, and proposals relating to the same subject matter, except where otherwise required by law.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may transfer, assign, or delegate our rights and obligations under these Terms as part of a sale, restructuring, transfer of business, or where otherwise reasonably necessary, subject to applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

You and TRAB consent to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Nothing in this section limits any mandatory consumer rights or protections that apply to you under applicable law.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

Where required by applicable law, we will provide notice of material changes.

Changes will apply prospectively from their effective date and will not retrospectively remove rights already accrued under an existing transaction.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 - CONTACT INFORMATION

Phone: +61 435 397 396
Email: info@trab.com.au
Address: 101 Waterloo Rd, Unit 2010A, Macquarie Park NSW 2113, Australia

Support Hours:
Monday to Friday: 09:00 AM to 05:00 PM

Company Information:
Company Name: TRAB
ABN: 606 558 050 87