Privacy Policy
Last updated: 13 September 2025
TRAB operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TRAB is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled as described below.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details, including your name, billing address, shipping address, phone number, and email address.
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Payment and transaction information, including your payment method, payment status, transaction details, billing information, payment confirmation, and information processed by our payment providers in connection with your purchase.
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Account information, including your username, account preferences, settings, and other information associated with your customer account.
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Transaction information, including products you view, add to your cart or wishlist, purchase, return, cancel, or otherwise interact with, as well as your past transactions.
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Communications with us, including information you provide when contacting us for customer support, order enquiries, returns, or other requests.
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Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.
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Usage information, including information about how and when you interact with, access, or navigate the Services.
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Shipping and customs information, including information reasonably necessary to fulfil international orders, complete customs declarations, arrange delivery, and comply with import or export requirements.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, place an order, use the Services, contact us, or otherwise provide us with information.
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Automatically through the Services, including information collected from your device when you visit our website or use our Services, and through cookies and similar technologies.
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From our service providers, including Shopify, payment providers, fulfilment services, shipping providers, analytics providers, and other service providers that process information on our behalf.
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From business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
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Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfil orders, remember your preferences, maintain your account, process transactions and returns where applicable, arrange shipping, provide tracking information, complete customs documentation, and improve your shopping experience.
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Order Fulfilment and International Shipping. We use relevant personal information to process and deliver your orders, including providing information where necessary to postal operators, courier services, fulfilment providers, customs brokers, customs authorities, or other organisations involved in the international movement and delivery of goods.
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Marketing and Advertising. Where permitted by applicable law, we may use your personal information to send marketing, advertising, and promotional communications by email or other permitted channels, and to provide or support personalised advertising based on your interactions with the Services.
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Security and Fraud Prevention. We use personal information to authenticate accounts, maintain a secure shopping and payment experience, detect and investigate suspected fraudulent, unlawful, unsafe, or malicious activity, and protect the Services, our customers, and our business.
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Communicating with You. We use personal information to provide customer support, respond to enquiries, provide order and delivery updates, process requests, and maintain our business relationship with you.
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Legal and Regulatory Reasons. We may use personal information to comply with applicable laws, tax, customs, import and export requirements, respond to valid legal processes or government requests, resolve disputes, enforce our policies, and protect our legal rights.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, to provide the Services, or where required or permitted by applicable law.
Such disclosures may include:
- With Shopify, payment providers, IT providers, cloud service providers, analytics providers, customer support providers, and other vendors that provide services on our behalf.
- With postal operators, courier services, fulfilment providers, customs brokers, customs authorities, and other relevant organisations where necessary to fulfil orders, arrange international shipping, process customs clearance, and complete delivery.
- With business and marketing partners where necessary to provide marketing or advertising services, subject to applicable law and any rights available to you.
- When you direct us, request us, or otherwise consent to the disclosure of information to a third party.
- With professional advisers, service providers, or authorities where reasonably necessary to comply with applicable law, protect our rights, investigate fraud, enforce our Terms or policies, or respond to legal proceedings.
- In connection with a business transaction such as a merger, sale, restructuring, acquisition, financing, or transfer of all or part of our business, subject to applicable law.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and processed by Shopify and relevant service providers located in countries other than your country of residence.
We may use Shopify features that incorporate data from your interactions with our store and Shopify's services. In certain circumstances, Shopify may independently determine how it processes personal information for its own services.
To learn more about how Shopify handles personal information and any privacy rights you may have in relation to Shopify, please visit: https://privacy.shopify.com.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by TRAB, you should review the privacy and security policies of that website. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.
The inclusion of a third-party link does not necessarily mean that TRAB endorses the third party, its products, or its services.
Children's Data
The Services are not intended for use by children who are not legally able to enter into transactions under applicable law, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required.
If you are a parent or guardian and believe that a child has provided us with personal information inappropriately, please contact us using the details provided below.
Security and Retention of Your Information
We take reasonable administrative, technical, and organisational measures to protect personal information.
However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information to us through insecure communication channels.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- maintain and administer your account;
- process and fulfil orders;
- maintain transaction and accounting records;
- provide customer support;
- comply with tax, customs, regulatory, or legal obligations;
- resolve disputes; and
- enforce our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Rights and Choices
Depending on where you live and the laws that apply to you, you may have some or all of the following rights in relation to your personal information.
These rights are not absolute and may apply only in certain circumstances.
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Right to Access / Know. You may have the right to request access to personal information that we hold about you.
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Right to Correct. You may have the right to request correction of inaccurate or incomplete personal information.
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Right to Delete. You may have the right to request deletion of certain personal information, subject to legal and business retention requirements.
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Right of Portability. Where applicable, you may have the right to receive certain personal information in a portable format or request that it be transferred to another organisation.
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Managing Communication Preferences. You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our marketing communications.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications necessary to administer your account or orders, such as order confirmations, shipping notifications, customer support messages, or legal notices.
You may exercise applicable privacy rights by contacting us using the contact details provided below.
We may need to verify your identity before processing certain requests, where permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
For customers in Japan, personal information is handled in accordance with the Act on the Protection of Personal Information (APPI) to the extent that the APPI applies to our Services and processing activities.
For information about privacy rights relating specifically to data processed by Shopify, please visit: https://privacy.shopify.com/en.
Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies and similar technologies to operate the Services, remember preferences, understand how customers use the Services, improve website performance, prevent fraud, and support analytics and advertising where permitted by applicable law.
Your browser or device may allow you to control or block certain cookies. Disabling cookies may affect the availability or functionality of some parts of the Services.
International Data Processing
Your personal information may be transferred to, stored in, or processed in Australia and other countries where Shopify, postal operators, payment providers, fulfilment providers, cloud service providers, and other service providers operate.
For international orders, relevant personal information may also be transferred or disclosed to service providers, postal authorities, courier services, customs authorities, or other organisations in the destination country where necessary to complete customs clearance and delivery.
Where required by applicable law, we take reasonable steps to ensure that personal information transferred or disclosed internationally is handled with appropriate privacy protections.
Complaints
If you have a complaint or concern about how we collect, use, disclose, or otherwise handle your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date above. Where required by applicable law, we will provide additional notice of material changes.
Contact
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, you may contact us at:
Phone: +61 435 397 396
Email: info@trab.com.au
Address: 101 Waterloo Rd, Unit 2010A, Macquarie Park NSW 2113, Australia
Support Hours:
Monday to Friday: 09:00 AM to 05:00 PM
Company Information:
Company Name: TRAB
ABN: 606 558 050 87
