BRAND STORY
TRAB was founded with a simple idea:
to bring the most authentic and trend-leading Korean products directly to global customers.
TRAB acts as a purchasing agency.
Upon your order, we purchase products directly from each brand’s on/offline store or authorized Korean retailers to ensure authenticity.
(TRAB is not an official distributor or affiliate of the brands unless explicitly stated)
Every product is inspected, packed and shipped internationally from our TRAB Seoul office.
Enjoy discovering the latest Korean trends, delivered with authenticity and care.
We bridge the distance between Korea and Australia, making it easier for people to enjoy the style, culture, and quality of Korea.
Our Promise
- Authentic products from verified Korean stores
- Careful inspection and secure packing in Seoul
- Clear updates at each step of the journey
Travel. Trend. Abroad.
Only at TRAB
PHILOSOPHY
Trendy
We bring you the latest Korean trends.
Style moves fast.
TRAB and make it yours.
Safe
We source only from the brand's official stores in Korea to ensure quality.
Every product is inspected and verified with care.
Simple
Just a few clicks to get
Korea’s best items at your doorstep.
Shopping overseas as never been this easy.
Frequently asked questions
Is TRAB a Korean company?
TRAB is a registered Australian business.
However, since our founder and team are all Korean, we are able to bring you the latest Korean fashion and trends faster and more reliably.
Can I request items not listed on TRAB?
Yes. Please use our CONTACT form to provide the product link or brand and item name.
We will check availability and let you know the price and order options.
How long will it take to get a reply?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
How long is the processing period?
Our processing time is 2–4 business days. Orders are processed Monday through Friday, excluding major holidays.
What happens if an item is out of stock or backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at info@trab.com.au with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
I received a damaged item. What should I do?
We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@trab.com.au with your name, order number, and photos of the damaged product so we can assist you.
When will I get my order?
Average delivery time is approximately 2–4 weeks.
Please note that delays may occur due to customs clearance, local holidays, weather conditions, or international logistics.
Can I cancel or refund my order?
Orders cannot be canceled or refunded due to change of mind.
However, if you receive a defective or incorrect item, you may request a full refund or exchange within 7 days of receiving your order.
Do I need to pay customs or taxes?
Orders over AUD 1,000 may be subject to 10% GST and import duties depending on the product type, which are the customer’s responsibility.
