Refund policy

Refund and Return Policy

Thank you for choosing TRAB. At TRAB, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

7-Day Return Policy:

We gladly accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at info@trab.com.au to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.

Include RA Number: Clearly write the provided RA number on the outside of the package.

Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items:

• Returns due to change of mind
• Opened or used products
• Gift

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at info@trab.com.au with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

We do not offer direct product exchanges.
If you would like a different item, the fastest and most reliable method is to place a new order for the item you want and request a return for the original product.

Before placing a new order, please contact us to confirm whether your return is eligible under our return policy. Once your return is approved, you may proceed with the new purchase, and your refund will be processed after we receive and inspect the returned item.

Contact Information:

Phone: +61 435 397 396
Email: info@trab.com.au
Address: 101 Waterloo Rd, Unit 2010A, Macquarie Park NSW 2113, Australia

Support Hours:
Monday to Friday: 09:00 AM to 05:00 PM

Company Information:
Company Name: TRAB
ABN: 60655805087