Is TRAB a Korean company?
TRAB is a registered Australian business.
However, since our founder and team are all Korean, we are able to bring you the latest Korean fashion and trends faster and more reliably.
Can I request items not listed on TRAB?
Yes. Please use our CONTACT form to provide the product link or brand and item name.
We will check availability and let you know the price and order options.
How long will it take to get a reply?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
How long is the processing period?
Our processing time is 2–4 business days. Orders are processed Monday through Friday, excluding major holidays.
What happens if an item is out of stock or backordered?
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at info@trab.com.au with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
I received a damaged item. What should I do?
We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@trab.com.au with your name, order number, and photos of the damaged product so we can assist you.
When will I get my order?
Average delivery time is approximately 2–4 weeks.
Please note that delays may occur due to customs clearance, local holidays, weather conditions, or international logistics.
Can I cancel or refund my order?
Orders cannot be canceled or refunded due to change of mind.
However, if you receive a defective or incorrect item, you may request a full refund or exchange within 7 days of receiving your order.
Do I need to pay customs or taxes?
Orders over AUD 1,000 may be subject to 10% GST and import duties depending on the product type, which are the customer’s responsibility.
